![]() Lastly, its worth keeping in mind that there is a chance that the customer isn't being truthful and is attempting to obtain some sort of fraudulent refund - so please do proceed with caution in terms of refunds etc. ![]() Bear in mind however, that we have no access to any PayPal accounts so we would only be able to speak from a Shopify perspective. You can of course reach out to our own support team, and we would be happy to take a closer look at the order and try to identify a possible cause of this. To request a refund for a completed payment, you’ll need to contact the seller. I would also encourage the customer to reach out to PayPal directly, as PayPal themselves may be able to provide further context on where that charge originated from on their account, and whether or not it is actually linked to your PayPal account - I am wondering if perhaps the charge is some sort of currency conversion or other type of fee from PayPal? It sounds like you have already checked your own PayPal account to see if there are any charges there that would explain this? If you haven't then it would be a good idea just to double check. Is it possible that this is a temporary charge that might fall away on its own from the customer's PayPal account? It might be worth checking your abandoned checkouts to see if there's anything there relating to this customer. Sometimes if a customer tries to place an order and it fails, it can pre-authorize the payment and appear like a charge, but it usually disappears in a few days. For more details from the payment gateway, you can click Information from the gateway. On the order details page, scroll to the Timeline section and click a payment event. To check, you can navigate to the Orders section of your admin and then click into the order in question. I opened a dispute on PayPal, reporting an unauthorized transaction. Have you examined the timeline for this order? You can check more information relating to the order, including payment events - perhaps this will help to clarify. Q: I recently received an email from PayPal that said I’d sent a 303 payment. I am sorry to hear about this situation, it certainly doesn't sound ideal that you are being accused of taking money from a customer. If you notice a transaction that you didn’t authorize on your PayPal, bank, or credit card statement, report it to PayPal right away through their Resolution Center.Hi to the Shopify Community - thank you for reaching out here. I am seeking your assistance and guidance in resolving this matter promptly. I am reaching out to you today with great concern regarding an incident that recently occurred with my PayPal account. Report unauthorized activity on your PayPal account Unauthorized Transaction and Request for Refund. ![]() Update any changed information (such as your email address, phone number, or other profile information). Update your security questions right away to protect your account (PayPal may limit what you can do on your account until you do so). If you think your account has been compromised: What to expect during PayPal's Dispute Resolution Process?Ĭhange your password & update account details.Report unauthorized activity on your PayPal account.Change your password & update account details.It's extremely important to report any suspected instances of fraud. We will discuss the steps you need to take in case you suspect unauthorized transactions on your PayPal account (i.e., you did not authorize the purchase, you did not make the purchase, or you were a victim of identity or credit card theft). This means that Mergo does not have access to (and will never ask for) your Credit Card or Banking information. Click Contact Us and choose Live Chat with Us or Email Us. Note: Mergo uses Paypal and Stripe as its payment gateways. Click on the unauthorized transaction, then click Get Help with this Payment.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |